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To the Canadians’ chagrin, the UN usually called out a private Swiss air ambulance service that it had hired. Even when the Canadians were asked for help, it could take hours to get all the necessary administrative approvals from the UN.This made a mockery of the military medicine term, “the golden hour”. The term means that about 60 minutes is the maximum amount of time to get a patient to hospital to have a chance to save his or her life.
I'm super surprised to hear this.