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How does VA triage their claims

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Over 2 years ago I had a pretty significant foot injury, couldn’t walk at all for 6mo(ish) still in fairly constant ache currently, and it’s been over 2 years. Anyway, my claims been with VA for the last 2 years, my buddy put a claim in after my claim and got a response 6 months later.

Does anyone know if there is some type of triage for these claims?