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This from The Canadian Press (Coles Notes: the clock starts when we have AAAAAAAAALLLL the paperwork we ask for in hand - OK, maybe not news but the latest explanation from MSM) ....
The exact size of the backlog of disability benefits applications with Veterans Affairs Canada is a matter of dispute.
The government has long set a departmental target of processing 80 per cent of claims within 16 weeks. The clock starts after a complete application with all supporting documentation has been received and the file is assigned to an adjudicator.
By that definition, only about 15,000 of the 40,000 applications with the department at the end of June are considered the backlog. The remainder are classified as incomplete applications, have yet to be assigned to an adjudicator, or remain within the 16-week target.
Many experts and advocates say that definition is misleading and understates the extent of the problem. They argue the clock should start as soon as an application is filed, which would ensure faster service and keep veterans from falling through the cracks.
The House of Commons’ veterans affairs committee, in its December report on the backlog, agreed applications that have not been assigned to an adjudicator should count, but did not comment on the other claims.
The dispute has a direct effect on reported wait times, with critics saying the department's assertion that the average claim is processed within 35 weeks — more than twice the target — does not reflect reality ...